We cannot guarantee a refund of online purchases unless there is a technical defect with a file, and we are notified within 48 hours of purchase. To request a refund, please contact us at firstname.lastname@example.org and we will be happy to help. Refunds will be issued to the card used at the time of purchase and will processed within 15 working days.
As a guideline, we’ll provide you with the following options to resolve any issues that may arise.
Please note: Cinecry Inc. reserves the right to limit or decline returns that are not faulty or items that were purchased more than 48 hours of purchase.